Three Steps to Building a Resume that Gets Interviews

Learn how to create an ATS-friendly resume that catches a recruiter’s attention and makes you stand out as a candidate

In a competitive job market, every detail matters. Your resume is your key tool for demonstrating your achievements and skills. A strong resume stands out by presenting your experience clearly and effectively.

Today’s resumes have another challenge: getting past the Applicant Tracking System (ATS). Over 90% of the time, an ATS is scanning your resume before a human even sees it. The ATS helps employers organize and search applications, meaning your resume must be compelling and readable to a hiring manager and also comply with the technology system’s search for keywords that will match you to the role.

Here’s how to create a resume [and a cover letter] that does both.

Step 1. Build a strong foundation

Formatting is key with an ATS. You need to make sure the format is easily scannable and can be picked up clearly by the ATS. Here are some formatting guidelines you can use:

  • Font and size: Stick with a standard, widely recognized font like Arial, Calibri, or Times New Roman. Use 10-12 point for body text and 14-16 point for your name at the top.
  • Margins: Keep margins between 0.5 and 1 inch on all sides to create a balanced layout. Don’t worry about keeping your resume to one page. The system can read multiple pages, and if you have the experience, a hiring manager will want to read it.
  • Single-column format: The ATS is scanning left to right – don’t use multiple columns or callout boxes. Avoid tables, text boxes and graphics.
  • Use bold sparingly: Only bold your name, section headings, job titles, and employers’ names. Also, education if you want.
  • Information in this order:
  1. Name and contact information (phone, email, city/state, LinkedIn). You don’t need to add a street address – just city and state.
  2. Professional summary
  3. Relevant experience
  4. Skills
  5. Certifications or licenses
  6. Education
  7. Volunteer work, projects, or extracurricular achievements
  • Standard bullet points: Use simple circle bullets. Avoid custom symbols or squares, triangles or diamond shapes. Some ATSs can’t read them and will either skip the line or misread the text.
  • File format: Word document (.docx) and PDFs are best. Name your file professionally, such as Jane_Smith_Regsitered_Nurse.pdf

 

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Step 2. Focus on Results, Not Responsibilities

A great resume is more than just listing previous jobs and what you did. You need to explain what you accomplished. A simple way is to use the Action + Project + Result approach. Where you can, quantify that result with a number, percentage, or dollar figure. It gives a recruiter a concrete reason to keep reading.

For example: Instead of stating, Worked on a team to fix bugs in the company’s app. It would be more compelling and specific to say, Resolved 40+ software bugs in a customer-facing mobile app as part of a four-person engineering team, cutting crash reports by 25% over two months.

Step 3. Create a cover letter

There’s been debate recently about cover letters. Some hiring experts say they’re dead and others say they are critical. The advice lies somewhere in between. While not having a cover letter won’t stop your resume from being scanned and potentially reaching the hiring manager, the keywords in a cover letter can increase your chances.

A cover letter also sends a subtle signal of intent to a hiring manager. Taking the time to write a professional cover letter shows your motivation for the role. It doesn’t have to be long, but it does need to be error-free and well-written. Here’s a typical cover letter format:

  • Header – contact information
  • Greeting – keep it simple and say Dear (hiring manager’s name). If you don’t know it, Dear Hiring Manager is fine.
  • Opening paragraph – state the role you’re applying for, explain your current role and background, and mention why you’re interested in working for the company, like this: I am applying for the [Job Title] position at [Company Name]. With experience in [your field/skill area], I’m excited about the opportunity to contribute to [specific company goal, mission, or value].
  • Middle section – use one or two paragraphs (no more than two) to explain why you’re a fit for the role. Include relevant accomplishments, skills that match the job description and specific examples when possible.
  • Closing paragraph – Wrap it up with a call to action. Reaffirm your interest and invite next steps: I would welcome the opportunity to further discuss how my experience in [skill/industry] can support [Company Name]. Thank you for your time and consideration.
  • Sign off. Include your full name, email and phone number so they can reach you.

 

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How your resume gets sorted behind the scenes

These automated tools are used by many employers to screen and filter applications based on a score. A detectable ATS was found on 97.8% of Fortune 500 career sites. If resume isn’t optimized, it could be filtered out without anyone seeing it.

Here’s some more helpful tips to build the best version of your resume:

  • Use keywords from the job description: Read the job posting carefully and mirror the language used for required skills, qualifications, and job titles. If the posting says “data analysis,” your resume should say “data analysis” rather than just “analytical skills.”
  • Spell out acronyms: Some ATS systems don’t match abbreviations, so if you’re using an acronym, spell it out. The proper format is to use the words and then the first letter of each word in parentheses after, such as Physical Therapist (PT).
  • Use AI to improve writing, not replace it. AI tools can help you brainstorm to improve sentence clarity, tailor your resume to a specific job description and catch errors. Use AI to sharpen your words, not a shortcut to replace them.
  • Don’t overstuff keywords: Copy-pasting an entire job description into your resume backfires. ATS software can detect a resume packed with repeated terms that read as robotic. Aim for natural, accurate keyword alignment instead.
  • Test before submitting: Tools like Jobscan can check whether a resume matches the job posting, improving chances of reaching a human reviewer.

Your next job search begins here

A strong resume opens doors, but finding the right opportunity matters just as much.

StaffDNA’s platform connects healthcare professionals with top opportunities, providing full pay transparency and the ability to manage your career all in one easy-to-use app. If you’re ready to put your resume to work, upload it to your StaffDNA profile today and take the first step toward landing the healthcare opportunity that’s right for you. Learn more at staffdna.com. Your next opportunity could be one application away.

Jennifer Pomietlo

Jennifer Pomietlo

Healthcare organizations face some of the toughest workforce challenges: tight budgets, lean IT teams and limited tools for sourcing, hiring and onboarding staff. Add in manual scheduling, rising labor costs and high burnout, and the pressure grows. Rolling out complex systems can feel out of reach without dedicated tech support. Even simply evaluating new technology can overwhelm already stretched-thin teams.

These challenges make it clear that technology isn’t just helpful; it’s essential for healthcare organizations. Especially when they’re striving to do more with less. Not only are healthcare organizations falling short on implementing new technology, but they’re struggling to update outdated systems. A 2023 CHIME survey found that nearly 60% of hospitals use core IT systems, such as EHRs and workforce platforms, that are over a decade old. Outdated tools can’t integrate or scale, creating barriers to smarter staffing strategies. But the opportunity to modernize is real and urgent.

Tech in Patient Care Falls Short

In healthcare, technology has historically focused on clinical and patient care. Workforce management tools have taken a back seat to updating patient care systems. Yet many big tech companies have failed when it comes to customizing healthcare infrastructure and connecting patients with providers. Google Health shuttered after only three years, and Amazon’s Haven Health was intended to disrupt healthcare and health insurance but disbanded three years later.

Why the failures? It’s estimated that nearly 80% of patient data technology systems must use to create alignment is unstructured and trapped in data silos. Integration issues naturally form when there’s a lack of cohesive data that systems can share and use. Privacy considerations surrounding patient data are a challenge, as well. Across the healthcare continuum, federal and state healthcare data laws hinder how seamlessly technology can integrate with existing systems.

Why Smarter Staffing Is Now Essential

These data and integration challenges also hinder a healthcare organization’s ability to hire and deploy staff, an urgent healthcare priority. The U.S. will face a shortfall of over 3.2 million healthcare workers by 2026. At the same time, aging populations and rising chronic conditions are straining teams already stretched thin.

Smart workforce technology is becoming not just helpful, but essential. It allows organizations to move from reactive staffing to proactive workforce planning that can adapt to real-world care demands.

Global Inspiration: Japan’s AI-Driven Workforce Model

Healthcare staffing shortages aren’t just a U.S. problem. So, how are other countries addressing this issue? Countries like Japan are demonstrating what’s possible when technology is utilized not just to supplement staff, but to transform the entire workforce model. With one of the world’s oldest populations and a significant clinician shortage, Japan has adopted a proactive approach through its Healthcare AI and Robotics Center, where several institutions like Waseda University and Tokyo’s Cancer Institute Hospital are focusing on developing AI-powered hospitals.

Japan’s focus on integrating predictive analytics, robotics and data-driven scheduling across elder care and hospital systems is a response to its aging population and workforce shortages. From robotic assistants to AI-supported shift planning, Japan’s futuristic model proves that holistic tech integration, not piecemeal upgrades, creates sustainable staffing frameworks.

Rather than treating workforce tech as an IT patch for broken systems, Japan’s approach embeds these tools throughout care operations, supporting scheduling, monitoring, compliance and even direct caregiving tasks. U.S. health systems can draw critical lessons here: strategic investment in integrated platforms builds resilience, especially in a labor-constrained future.

The Power of Smart Workforce Technology

In the U.S., workforce management is becoming increasingly seen as more than a back-office function; it’s a strategic business operation directly impacting clinical outcomes and patient satisfaction. Smart technology tools are designed to improve care quality, staff satisfaction, scheduling, pay rates, compliance and much more.

For example, by using historical data, patient acuity, seasonal trends and other data points, organizations can predict their staff needs more accurately. The result is fewer gaps in scheduling, fewer overtime payouts and a flexible schedule for staff. AI-powered analytics can help healthcare leadership teams spot patterns in absenteeism, see productivity and forecast needs in multiple clinical areas in real-time. Workforce management tools can help plan scheduling proactively, rather than reactively. It’s a proven technology tool that can help drive efficiency and reduce costs.

Why So Many Are Still Behind

Despite the clear benefits, many healthcare organizations are slow to adopt smart tools that empower their workforce. Several things are holding them back from going all-in on technology:

Financial Pressures

Over half of U.S. hospitals are operating at or below break-even margins. For them, investing in new technology solutions is financially unfeasible. Scalable, subscription-based and even free workforce management tools are available, but most organizations are unaware of or lack the resources to source these products. Workforce management tools can deliver long-term return on investment for most organizations. Taking the time to understand where the value lies and which tools to invest in needs to happen.

Outdated Core Systems

Many facilities still depend on legacy technology infrastructure that lacks real-time capabilities. Many large players in the healthcare workforce management industry dominate hospital systems. Other smaller, real-time tools that offer innovative solutions to scheduling, workforce hiring, rate calculators and more are available at a fraction of the cost.

Competing Priorities and Strategic Blind Spots

Healthcare organizations and hospitals have many high-priority business objectives and regulatory demands. Digital transformation naturally falls down on the priority list, which causes them to miss improvements that can lead to long-term stability. With patient care and provider satisfaction at the top of the priority mountain, technology changes can be easily missed or shoved to the side when other business objectives are perceived to “move the needle” more.

Poor Change Management

Even the best technology efforts can fail without the right strategy for adoption and support from senior leadership. Resistance from staff, lack of training, or poor rollout communication can undermine success. Effective change management—clear leadership, role-based training and feedback loops—is essential.

Faster than the speed of technology

Change needs to come quickly to healthcare organizations in terms of managing their workforce efficiently. Smart technologies like predictive analytics, AI-assisted scheduling and mobile platforms will define this next era. These tools don’t just optimize operations but empower workers and elevate care quality.

Slow technology adoption continues to hold back the full potential of the healthcare ecosystem. Japan again offers a clear example: they had one of the slowest adoption rates of remote workers (19% of companies offered remote work) in 2019. Within just three weeks of the crisis, their remote work population doubled (49%), proving that technological transformation can happen fast when urgency strikes. The lesson is clear: healthcare organizations need to modernize faster for the sake of their workforce and the patients who rely on providers to deliver care.

 

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